Welcome

Hospitality Matters offers a range of Hospitality Industry led consultancy providing an independent assessment of customer service, call handling and sales skills through the implementation of bespoke mystery guest visits and customer focussed programmes.

Our bespoke mystery customer programmes are built with the needs of your business at the forefront. We measure the service your team provides and give you the opportunity to see how your customer journey is perceived through the "guest's eyes".

Get in touch with us to find out more...

Services
Testimonial
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Services

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  • Hotel, Spa, Leisure, Mystery Guest
  • Restauarant & Bar Mystery Guest
  • Reservation/Sales Auditing (online and calls)
  • Customer Service Focus
  • Hospitality & Service Training
  • Standards Development
  • Menu & Winelist Development/Feedback
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Services designed to get the very best from your business.

Our Mystery Guest visits provide a true insight into what happens when prospective customers make contact with your front line sales and customer service teams. These visits can be used for a multitude of purposes from performance improvement to the customer journey, benchmarking, competitive analysis and auditing. Specialising in the Hospitality industry Hospitality Matters has accumulated a wealth of knowledge and expertise in this field both as management and within national quality grading schemes.

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Testimonial

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Walker - CEO
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Jason - CFO
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Danny - CTO
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Katey - KCOO
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Contact

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E-mail Address

Email: info@Hospitality-Matters.co.uk
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